Customer support

Delivery & Shipping Terms

At EyeMyEye, we strive to ensure that your products reach you in the fastest possible time frame. All our products are tailor made for customers and the process includes multi-level quality checks & sanitization for a safe & secure dispatch every time.

Please note - Shipping availability and estimated time frames are subject to change. The shipping estimated time starts from the date we have received the prescription from the customer. For the most up-to-date delivery information, please refer to the tracking information included in your shipping confirmation.

Fees and Estimate Delivery Times

  • Standard: $6.00 (Estimated delivery in 10-15 business days)
  • Express: $13.00 (Estimated delivery in 8-10 business days)
  • Rush: $19.00 (Estimated delivery in 4-6 business days)
  • Standard Shipping is free on order above $50.

Shipping Delays

While we are committed to delivering all orders promptly, please be aware that external factors beyond our control can occasionally cause delays, including weather and natural disasters, customs, address issues, and supply chain disruptions.

Duties, Taxes, and Additional Charges

The customs authority at the destination assesses duties, taxes, and any additional non-refundable fees, which are the responsibility of the recipient.